OK, so here's the scenario. I'm working at my desk and the phone rings. It's one of the Hubs' customers calling, and it goes something like this...
Me: Hello?
Customer: I need to talk to the plumber.
Me: He's not here right now, but I can take your name and number and have him call you.
Customer: He's supposed to come to my house at 2pm today but I'm wondering if he can come at 1:30 instead.
Me: My husband would need to answer that for you. I can take your name and number, or you can call his cell phone to speak with him directly. Do you know his phone number?
{Prepare for WTH? moment #1}
Customer: You don't know his phone number?
Me: Um, yes I know his number, I'm asking if YOU know it.
Customer: I just need to know if he can come at 1:30. Can you call him and have him call me?
Me: {Exasperated by WTH? moment #2} OK, so you want me to call him, to tell him to call you, instead of you just calling and speaking with him directly?
Customer: Yes
Does anyone else see the inanity of this conversation? Wouldn't it just make a whole lot more sense, not to mention save a whole lotta time, for the customer to have just called my Hubs' cell herself?! To me, this is always the quickest way to go. I am always just amazed at how many folks would rather I take a message--when they could just call his cell phone (which is the first number listed in the phone book anyway!) and save all kinds of {their} time and {my} frustration!
But hey, I guess that would just take the fun out of it for all of us. ;o)
